Privacy Policy

Last Updated: 30-11-2023

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use our services, make a purchase at SAGA Brisbane, or otherwise interact with us. For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use or access the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Data
To provide the Services, we may collect personal data about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable Service Terms, and protect or defend the Services, our rights, and those of our users or others.

What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You
Information that you provide directly to us through our Services may include:

• Personal contact information, including your name, title, address, phone number, and email address.
• Personal details, such as your date of birth, age, gender, marital status, and the recipient's name on the delivery.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including items you view, add to your cart, or add to your wish list.
• Customer service information, including information you choose to include in communications with us, e.g., when you send a message via the Services.
• Profile information such as your purchase history, interests, preferences, feedback, and comments, and any conclusions drawn from personal information to create a profile that reflects your preferences, characteristics, psychological tendencies, predispositions, behavior, opinions, intelligence, abilities, and aptitudes.
• Any communications between you and us.
• Responses and results from surveys.
• Information on fraud prevention, which may include data on other transactions in which you have been involved.

For some features of the Services, you may be required to provide us with certain information directly. You may choose not to provide this information, but this may result in your inability to use certain features or access certain content.

Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our website and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and services, like Shopify.
• Our payment processors who collect payment details (such as bank account, credit card, or debit card information, billing address, financial transactions, and refunds) to process your payment, fulfill your orders, and deliver the products or services you have requested to perform our agreement with you.

When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, third-party libraries, and cookies.

Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, nor are we responsible for the policies or practices of third parties. See the "Websites and Links" section below for more information.

How We Use Your Personal Data

• Providing Products and Services: We use your personal data to provide the services to fulfill our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, and enabling you to leave reviews.
• Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail and displaying advertisements for products or services. This may involve using your personal data to tailor the services and advertisements on our website and other websites.
• Security and Fraud Prevention: We use your personal data to detect, investigate, or take action on potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend not sharing your username, password, or other access information with others. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal data to provide customer support and improve our services. It is in our legitimate interest to respond to you, offer you efficient services, and maintain our business relationship with you.
• Cookies: We, like many other websites, use cookies on our website. For specific information about the cookies we use in connection with our store, powered by Shopify, see Shopify's cookie policy. We use cookies to manage and improve our website and services (including remembering your actions and preferences), conduct analytics, and better understand user interactions with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertisements on our website and other websites.

How We Disclose Personal Data
In some cases, we may disclose your personal data to third parties for legitimate purposes, in accordance with this Privacy Policy. Such cases may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and delivery).
• With business and marketing partners, including Shopify, to provide services to you and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
• When you instruct us, request us, or otherwise agree to disclose certain information to third parties, e.g., by sending products to others or using social media widgets or login integrations, with your consent.
• With our subsidiaries or otherwise within our corporate structure, in our legitimate interest in running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, court orders, and similar requests), to enforce applicable Service Terms, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes described above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

We do not use or disclose sensitive personal data to infer characteristics about you.

User-Generated Content
Users may be able to submit product reviews and other user-generated content through the Services. If you choose to submit user-generated content to a public area of the Services, that content is public and available to everyone.

We do not control who has access to the information you make available to others and cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of information you disclose, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those websites. The information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible without limitation to other users of the Services and/or users of those third-party platforms for use by us or third parties. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as stated on the Services.

Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable law) personal information about individuals under 16 years of age.

Security and Storage of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We encourage you to use secure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute and may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
• Right to Deletion: You may have the right to request that we delete the personal data we hold about you.
• Right to Rectification: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Transfer: You may have the right to obtain a copy of the personal data we hold about you and request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal data.
• Withdrawal of Consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
• Objection: You may have the right to object to our decision if we refuse to process your request. You can do this by responding directly to our denial.
• Manage Communication Preferences: We may send you marketing emails, and you can choose to stop receiving them at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-marketing emails, such as those related to your account or orders you have placed.

You can exercise any of these rights as set out on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect data from you to verify your identity, such as your email address or account information, before we can provide you with a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized the representative to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request promptly, in accordance with applicable law.

Complaints
If you have any complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, be able to appeal our decision by contacting us using the contact details below or by filing your complaint with your local data protection authority.

International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside, including in the United States. Your personal data may also be processed by staff and third-party vendors and partners in these countries.

When we transfer your personal data from Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, if applicable, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, you can contact us by email at info@belle-verve.com